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Safe Harbor Customer Privacy Policy


LAST UPDATED: MAY 2015

Verint® Systems Inc. and its affiliated entities in the United States (collectively, “Verint”) has created this Safe Harbor Privacy Policy to help you learn about how we handle Customer Personal Information that is collected by our affiliates and business partners located in the European Economic Area and Switzerland (collectively the “EEA”) and transferred to Verint Systems Inc. in the United States (“Verint”). This Safe Harbor Customer Privacy Policy supplements Verint’s Privacy Policy (the “Privacy Policy”). Unless specifically defined in this policy, the terms in this Safe Harbor Privacy Policy have the same meaning as in Verint’s Privacy Policy.

Verint has subscribed to and will adhere to the U.S.-EU and US-Swiss Safe Harbor programs (“Safe Harbor Program”) by adopting and implementing the Safe Harbor Privacy Principles, which include a set of frequently asked questions (collectively, the “Principles”). More information about the Safe Harbor Program can be found at http://export.gov/safeharbor.

Personal Information Received From the EEA

Verint may receive information from entities in the EEA including name, postal address, telephone, email address, country of residence, employer, job title and department, log in credentials and password, and any other information that our customers input into our servers in the course of using our products and service offerings (collectively, “Personal Information”).

Use of Personal Information

Any Personal Information sent to us may be used by Verint and its agents for the purposes indicated in Verint’s Privacy Policy. If we intend to use your information for a purpose that is incompatible with these purposes, or if we intend to disclose it to a type of third party not previously identified, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures where it involves non-sensitive information or opt-in where sensitive information is involved.

Agents and Service Providers

We sometimes contract with other companies and individuals to perform functions or services on our behalf. They may have access to Personal Information needed to perform their functions but are restricted from using the Personal Information for purposes other than providing services for us or to us. Verint requires that its agents and service providers that have access to Personal Information received from the EEA either subscribe to the Safe Harbor Principles or are subject to the EU Privacy Directive or another adequacy finding or enter into a written agreement with us that requires them to provide at least the same level of privacy protection as is required by the relevant Safe Harbor Principles.

Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Data Integrity

We take reasonable steps to ensure that Personal Information we process is reliable for its intended use, accurate, complete, and current to the extent necessary for the purposes for which we use the Personal Information.

Access to Personal Data

You can ask to review and correct Personal Information that we maintain about you by sending a written request to privacy@verint.com.

Safe Harbor Enforcement and Dispute Resolution

If you have any questions or concerns, please write to us at the address listed below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the Safe Harbor Principles.

Contacting Us

If you have any questions regarding this Safe Harbor Privacy Policy, please contact us by email at privacy@verint.com, or write to the following address:

Verint Systems Inc.

Attn: Legal Department/Privacy Policy

330 South Service Road

Melville, NY 11747 USA

Privacy Policy Changes

This policy may be updated from time to time, consistent with the requirements of the Safe Harbor. You can determine when this Policy was last revised by referring to the “LAST UPDATED” legend at the top of this page. Any changes to our Policy will become effective upon our posting of the revised Policy on this website.