Privacy Policy

This statement discloses the privacy practices for www.kana.com.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Info, KANA Software, Inc., 840 W California Avenue, Suite 100, Sunnyvale, CA 94086 info@kana.com.

For more information about online privacy, the FTC has developed a Web site called Site Seeing. It is filled with information about how to use the Internet wisely, and tips on how to avoid fraud and deception online and keep personal information private.

This site contains links to other sites. www.kana.com is not responsible for the privacy practices or the content of such Web sites.

What Information We Gather

KANA's registration and information request forms require users to give us their contact information (name, title and address), demographic information (zip code, employment industry, department) and company information (uses of web, number of employees.) We use the knowledge gained to modify products and services to meet your needs, the contact information to send the information you requested in the format most convenient to you, and the site registration form to personalize your KANA web experience.

KANA also captures information from browser cookies. Cookies are files written to a customer's disk and read by the http server program so that the server program knows you visited the site before. This knowledge allows us to analyze our site, see what is successful or useful, modify our site based on common needs and, if requested, deliver our web personalization feature.

What We Do With The Information We Gather

We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is collected at our site so that we can tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Use of browser cookies allows KANA to provide a better, more relevant, customer experience, as well as to regulate Web site functions such as the timing, frequency, and type of advertising. Cookies may also be used to automate entry into password protected parts of KANA's site, or to automate data entry functions, so that customers don't have to re-enter data with each visit.

With Whom Do We Share The Information We Gather

KANA does not sell its customer database to third parties. It may however provide personally identifiable information to third parties under the following circumstances:

KANA partners occasionally offer products and services to KANA customers. Users may opt-out of receiving information from KANA partners; see the choice/opt-out section below. KANA makes every effort to select business partners and vendors who adhere to comparable privacy practices, however KANA is not responsible for the actions of these third parties.
Under court order or as requested by authorized Government agencies.
KANA utilizes outside firms to conduct customer research in order to improve its products and services. Under Non-Disclosure agreement these research firms may be provided customer lists containing Personally Identifiable Information. The sole purpose of utilizing such information is for conducting research.
Fulfillment houses that are contracted by KANA to expedite delivery of software and other deliverables to KANA customers.

This Site's Opt-Out Policy

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.