Check in here for our latest announcements.
Subscribe to the Press Releases RSS FeedJune 18, 2013
KANA Launches Next-Generation LAGAN Enterprise Customer Service Suite for Cost-Effective, Omni-Channel Public Sector Engagement
June 10, 2013
KANA Listed a Champion in Info-Tech Research Group's Customer Service Knowledge Management Vendor Landscape for a Second Consecutive Year
June 7, 2013
"The Rise of e-Cacia Avenue" UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research
May 28, 2013
KANA Announces Connect Customer Conference Dates and Locations, Opens Registration
May 21, 2013
KANA Enterprise Customer Service Suite Named a 2013 Top 15 CRM Award Winner by ISM
May 7, 2013
KANA Announces Latest Email Response Management Release for High-Performance Customer Service with Integrated Text Analytics
April 30, 2013
The Lost Weekend: The British Spend Two "Bank Horrordays" Per Annum Waiting in Queues or Waiting on the Phone for Service
April 30, 2013
New KANA Enterprise Customer Service Suite and KANA Corporate Branding to Debut at Gartner Customer 360 Summit
April 29, 2013
KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group
April 2, 2013
Riverside, One of the UK’s Largest Social Housing Providers, Selects LAGAN Enterprise CRM for Improved Customer Service
March 19, 2013
KANA Announces Speaker Lineup for CITIZEN 2013, the Industry’s Premier Digital Citizen Engagement and Government Service Event
March 13, 2013
KANA to Present at California County Information Services Directors Association Conference
February 21, 2013
KANA Positioned in the Leader Quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications 2012 Report
February 13, 2013
KANA Express Listed as a Market Pillar in Info-Tech Research Group’s Customer Service Market Landscape Report
February 5, 2013
KANA Express Cloud Customer Service Solution Named CUSTOMER Magazine 2012 Product of the Year
January 31, 2013
KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned from Superstorm Sandy
January 30, 2013
KANA Consolidates Leadership Position in UK Local Government CRM with Over 10% Year-on-Year Market Share Growth
January 30, 2013
City of Boston Leverages LAGAN CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy
January 22, 2013
Staffordshire Connects Selects LAGAN Enterprise CRM Software to Support Innovative Cloud-Based Shared Services Approach
January 14, 2013
KANA Software Announces Growth and Expansion in EMEA Operations, Key Executive Appointments
November 27, 2012
Government CRM Leader KANA Software’s David Moody to Speak on Online Government Citizen Service in the Age of Austerity
November 14, 2012
Research Reveals Major Fault Line Separating the Board Room, Marketing Suite, and Contact Center Threatens Customer Experience
October 25, 2012
KANA Software Congratulates City of Buffalo and the City of San Francisco for Government Call Center Excellence and PTI Citizen Engaged Community Designation
October 4, 2012
KANA Announces New LAGAN Offerings for Government-Citizen Engagement at KANA Connect UK 2012 Annual Customer Summit
September 27, 2012
KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo
September 25, 2012
Rent.com Selects KANA Express Cloud Customer Service Offering for Improved Customer Engagement
September 25, 2012
Delivering the Future of Customer Service: KANA Announces Call for Submissions for Customer Awards Program
September 24, 2012
City of Winnipeg, Canada, Selects KANA to Mobilize Citizen-Centric Government
August 31, 2012
City of South Perth Goes Live on LAGAN CRM Platform to Provide Better Customer Service for Local Residents
August 29, 2012
Business Icon Steve Forbes and Former Press Secretary for Tony Blair, Alastair Campbell, to Headline KANA Connect 2012 Annual Customer Summits
August 23, 2012
KANA Enterprise Agent Desktop Named KMWorld Trend-Setting Product of 2012
July 26, 2012
KANA Congratulates Government Customers around the Globe for Award Recognition for Citizen-Centricity
July 18, 2012
City of Minneapolis Deploys LAGAN Open311 in the Cloud to Mobilize Citizen-Centric Government
June 20, 2012
KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference
June 20, 2012
KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference
June 20, 2012
KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference
May 31, 2012
KANA and LOVEFiLM to Speak on Embracing Customer Experience as Integral Branding Strategy at CALL CENTER WEEK 2012
December 5, 2011
KANA listed a "Champion" in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape
November 15, 2011
KANA Software Receives "Strong Positive" Rating in Independent Research Firm Report for Local Government CRM
October 25, 2011
KANA Announces Support for Kent Connects’ "Helping People Help Each Other" Competition
August 10, 2011
KANA Leads The Experience Revolution - Announces Annual Customer Summits in London and Miami to Focus on Service Experience Strategies
June 2, 2011
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform
May 23, 2011
Mark Angel Named Executive Vice President, Chief Technology Officer for KANA Software, Inc.
May 23, 2011
Universal American Deploys KANA to Take Control of Their Service Experience
May 11, 2011
City of Ottawa selects LAGAN to power its Citizen Service Management Solution
May 3, 2011
LAGAN, a Division of KANA, announces Connect2Tell Web the latest self service module of its award-winning Local Government Solution
March 30, 2011
KANA SOFTWARE to Showcase Service Experience Management (SEM) Solution at the Gartner Customer 360 Summit
March 29, 2011
LAGAN, a division of KANA, announces the latest release (8.0.2) of its award-winning Local Government Solution
March 16, 2011
KANA Extends Service Experience Management (SEM) to Web Self-Service With the Release of 11r2
December 3, 2010
LAGAN to Host Live Webinar, "The Power and Possibilities of Open311: A New Era of Open Government"
November 30, 2010
LAGAN Receives "Strong Positive" Rating in Leading Analyst Firm's Local Goverment CRM Products MarketScope Report
November 15, 2010
LOVEFiLM, Virgin Media, ING and British Gas Recognized for Superior Customer Care Using KANA's Service Experience Management Suite
November 3, 2010
Celebrated Author and Industry Thought Leader Joseph Jaffe to Host KANA Webinar
November 2, 2010
New Investment and Market Demand for Service Experience Management Drive Company's Expansion
October 6, 2010
KANA Software And LAGAN Technologies Reach Agreement To Create A New Global Leader In Service Experience Management Solutions
October 4, 2010
KANA Raises the Bar for Service Experience Management with the Release of KANA SEM 11
September 22, 2010
KANA European Customer Summit Offers Free Certification, Attracts Customer Service, Usability and New Marketing Luminaries
September 7, 2010
KANA Launches Series of Webinars for Customer Service Managers and Contact Center Executives
July 27, 2010
Leading Customer Experience Expert And KANA Customers To Speak At The KANA EMEA Customer Summit
April 28, 2010
KANA Announces Appointment Of Chip Greer As Senior Vice President Of Sales
April 8, 2010
KANA Strengthens New Era Of Customer Service With An Improved Release Of KANA 10
March 22, 2010
KANA Announces Appointment Of Mark Duffell As CEO, And Michael Fields As Chairman Of The Board
March 4, 2010
Leading Analysts And Key KANA Customers To Speak At The KANA Customer Summit
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