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KANA listed a “Champion” in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape

December 5, 2011

KANA Software Receives “Strong Positive” Rating in Independent Research Firm Report for Local Government CRM

November 15, 2011

KANA Extends Quick-Switch Program to RightNow Technologies Customers

November 7, 2011

KANA Launches Lagan Connect2Tell Open311 Service

October 31, 2011

KANA Announces Support for Kent Connects’ "Helping People Help Each Other" Competition

October 25, 2011

KANA Customers Recognized as Citizen-Engaged Communities

October 17, 2011

KANA Recognizes Customers at Annual Summits

October 16, 2011

KANA Announces Major New Release of Service Experience Management

October 3, 2011

North Ayrshire Council Set to Deploy KANA Smartphone Solution

September 27, 2011

KANA Announces Self-service Suite for Government

September 26, 2011

Independent Research Firm Names KANA a "Leader" in the Magic Quadrant for CRM Web Customer Service

September 21, 2011

KANA CMO James Norwood to speak at ITEXPO West 2011

September 7, 2011

KANA Continues Strong Recruitment Drive in Belfast, Northern Ireland

August 30, 2011

KANA Announces Quick-­‐Switch Conversion Program for InQuira®

August 24, 2011

KANA Leads The Experience Revolution — Announces Annual Customer Summits in London and Miami to Focus on Service Experience Strategies

August 10, 2011

James Norwood Named as Chief Marketing Officer of KANA

June 23, 2011

KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform

June 2, 2011

Mark Angel Named Executive Vice President, Chief Technology Officer for KANA Software, Inc.

May 23, 2011

Universal American Deploys KANA to Take Control of Their Service Experience

May 23, 2011

KANA Announces Response 10 R5

May 12, 2011

City of Ottawa selects Lagan to power its Citizen Service Management Solution

May 11, 2011

Lagan, a Division of KANA, announces Connect2Tell Web the latest self service module of its award-winning Local Government Solution.

May 3, 2011

KANA Software Announces the Release of IQ to SEM Upgrade Tools

April 8, 2011

KANA Software aquires social listening company Overtone, Inc.

April 5, 2011

KANA SOFTWARE to Showcase Service Experience Management (SEM) Solution at the Gartner Customer 360 Summit

March 30, 2011

Lagan, a division of KANA, announces the latest release (8.0.2) of its award-winning Local Government Solution.

March 29, 2011

KANA Extends Service Experience Management (SEM) to Web Self-Service With the Release of 11r2

March 16, 2011

Minister announces 109 jobs in £7 million investment

February 16, 2011

KANA Announces Landmark, Multimillion Dollar Customer Win In Australia

January 24, 2011

KANA Announces New Appointments To Global Management Team

December 7, 2010

Lagan to Host Live Webinar, "The Power and Possibilities of Open311: A New Era of Open Government"

December 3, 2011

Lagan Receives "Strong Positive" Rating in Leading Analyst Firm's Local Goverment CRM Products MarketScope Report

November 30, 2010

LOVEFiLM, Virgin Media, ING and British Gas Recognized for Superior Customer Care Using KANA's Service Experience Management Suite

November 15, 2010

KANA Software Closes Acquisition Of Lagan Technologies

November 4, 2010

Celebrated Author and Industry Thought Leader Joseph Jaffe to Host KANA Webinar

November 3, 2010

New Investment and Market Demand for Service Experience Management Drive Company's Expansion

November 2, 2010

KANA Software And Lagan Technologies Reach Agreement To Create A New Global Leader In Service Experience Management Solutions

October 6, 2010

KANA Raises the Bar for Service Experience Management with the Release of KANA SEM 11

October 4, 2010

KANA European Customer Summit Offers Free Certification, Attracts Customer Service, Usability and New Marketing Luminaries

September 22, 2010

KANA Launches Series of Webinars for Customer Service Managers and Contact Center Executives

September 7, 2010

Leading Customer Experience Expert And KANA Customers To Speak At The KANA EMEA Customer Summit

July 27, 2010

KANA Software Education Services Announces the Launch of KANA University

July 19, 2010

KANA Software partners with Layered Technologies

July 13, 2010

KANA Named As Finalist In The 2010 American Business Awards

May 14, 2010

KANA and LOVEFiLM Lead the Way to Superior Customer Service

May 5, 2010

KANA Announces Appointment Of Chip Greer As Senior Vice President Of Sales

April 28, 2010

KANA Strengthens New Era Of Customer Service With An Improved Release Of KANA 10

April 8, 2010

KANA Announces Appointment Of Mark Duffell As CEO, And Michael Fields As Chairman Of The Board

March 22, 2010

PRICELINE.COM CIO RON ROSE TO SPEAK AT THE KANA CUSTOMER SUMMIT

March 10, 2010

Leading Analysts And Key KANA Customers To Speak At The KANA Customer Summit

March 4, 2010

KANA Recognized by Leading Industry Publications for Innovation, Growth, and Customer Impact

December 1, 2008

Independent Research Firm Names KANA a Leader in Interaction-Centric Customer Service Software Evaluation

October 30, 2008

Barclays chooses KANA to provide UK customers with safe, secure online communication

October 29, 2008

Leading Analyst Dr. Natalie Petouhoff to Speak at 2008 KANA Customer Summit

October 17, 2008

Leading Companies to discuss customer service strategies and best practices at KANA Summit

October 15, 2008

Target Selects KANA to Enhance In-Store Customer Experience

October 2, 2008

KANA Webinar to Address Optimizing Search for the Customer Service Environment

September 15, 2008

KANA Software to Present at RBC Investor Conference

August 1, 2008

KANA Software Names Charles Isaacs Chief Customer Officer

August 1, 2008

KANA Wins 2008 CRM Excellence Award from Customer Interaction Solutions Magazine

July 10, 2008

KANA Webinar to Pinpoint Best Practices for Better First-Call Resolution

June 23, 2008

KANA Webinar Highlights Customer Service Best Practices in the Financial Services Industry

May 27, 2008

KANA Webinar Underscores Value of First Call Resolution

May 20, 2008

KANA Named a Service Leader by CRM Magazine

May 12, 2008

KANA Webinar to Discuss What Makes Web Self-Service Really Work

April 22, 2008

KANA Signs Seven Figure Deal with Fortune 100 Telecommunications Provider

March 25, 2008

KANA Webinar to Discuss the Secrets of Great Customer Service

March 19, 2008

KANA Embeds IBM Open Technology to Deliver Next-Generation Customer Service Solutions

March 17, 2008

KANA Software to Host Conference Call to Discuss Expanded Global Strategic Alliance with IBM

March 17, 2008

KANA Named to KMWorld's "100 Companies That Matter in Knowledge Management"

March 11, 2008

KANA Webinar to Discuss "Uncovering the DNA of Great Customer Service"

March 10, 2008

KANA Software to Attend Pacific Growth Equities Online & Mobile Business Optimization Conference

March 5, 2008

KANA Inks Multi-Million Dollar Deal with Fortune 100 Retailer

February 28, 2008

KANA Announces Upcoming Webinar Focused on "Using Knowledge Management in the Real World"

February 13, 2008

More than half of UK banks, insurance companies and building societies fail to respond to online customer queries: New study from KANA and IBM

February 4, 2008

KANA Expands Education and Training Programs

January 24, 2008

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