KANA Recognizes Customers at Annual Summits

Global Customers from Both Public and Private Sector Receive Awards

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Sunnyvale, Calif. October 16, 2011 -- KANA Software, Inc., the world leader in software solutions for Service Experience Management (SEM), recognized many of its customers for outstanding achievement in customer service at recent annual events in the UK and USA. The KANA Customer Summit Awards recognize organizations that demonstrate exceptional commitment to serving its customers, and achieve success through their focus on people, process and technology to enhance the service experience.

James Norwood, CMO of KANA, said, “Each year, the KANA Customer Summit Awards attract significant nominations, making it particularly hard to select a single recipient for each category. Awards are given to organizations that show deep commitment to customer service excellence, and although we have many customers who demonstrated outstanding commitment to customer service during a challenging business climate this past year, a number really stood out for their team’s extraordinary efforts to enhance the service experience for their customers.”

Award recipients in US, Miami

Award: Customer/Citizen Focused Strategy
Winner: United Health Group
Award: Self Service Strategy
Winner: Capital Group
Award: Visionary
Winner: Yahoo!
Award: Project of the Year
Winner: City of Houston
Award: Generating Business Value
Winner: Universal American
Award: Best Practices with KANA Solutions
Winner: Cox Communications
Award: KANA Systems Operations
Winner: Sprint
Award: SEM Roadmap thought leadership
Winner: Capital Group
Award: Support Star
Winner: City of Minneapolis
Award: Customer of the Year
Winner: Universal American

Award recipients in UK, London

Award: Customer/Citizen Focused Strategy
Winner: Three
Award: Self Service Strategy
Winner: SKY
Award: Visionary
Winner: Cheshire West and Chester Council
Award: Project of the Year
Winner: HMRC
Award: Generating Business Value
Winner: The Carphone Warehouse
Award: Best Practices with KANA Solutions
Winner: Scottish Borders Council
Award: KANA Systems Operations
Winner: Tunbridge Wells Borough Council
Award: SEM Roadmap thought leadership
Winner: British Gas
Award: Support Star
Winner: Credit Suisse
Award: Customer of the Year
Winner: Cheshire West and Chester Council

About KANA Software

KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of their customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA’s solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. For more information, visit www.kana.com

Follow KANA on Twitter: http://twitter.com/KANAsoftware

KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

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