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November 17, 2014

City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework from KANA to Mobilize Citizen-Centric Government

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November 10, 2014

Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise

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November 3, 2014

Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

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October 21, 2014

KANA Customers Stand Out for Achievements in Optimizing Customer Engagement

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September 22, 2014

Verint Helps Organizations Discover and Take Action on What Matters Most with New Engagement Analytics Solution

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September 22, 2014

Co-Founder and CEO for Virgin Unite Mentors Delivers Thought-Provoking Keynote at KANA Software’s CONNECT 2014 User Conference

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August 20, 2014

Poor Customer Service is Eroding Customer Loyalty to Retail Brands

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July 24, 2014

Leading Customer Engagement Practitioners and Industry Experts to Convene in San Francisco for Connect 2014 Conference

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June 25, 2014

Research Shows Link Between Customer Service and Revenue Still Overlooked By UK Organisations

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June 11, 2014

Common Customers Gain Value from Verint and KANA Solutions

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June 10, 2014

KANA and Vistaprint to Present Joint Keynote During Call Center Week 2014

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May 19, 2014

Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit

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April 30, 2014

New UK Research Results Show 65+ Age Group Now More Reliant on Mobile Technology Than Their Younger Counterparts

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April 9, 2014

KANA Enterprise Named a Leader for Customer Service Solutions for Enterprises by Independent Research Firm

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March 31, 2014

KANA Enterprise Named a Leader for Dynamic Case Management by Independent Research Firm

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March 19, 2014

KANA Software Takes the Gold in 2014 Stevie Awards for Sales and Customer Service

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February 4, 2014

Verint to Ring NASDAQ Stock Market Closing Bell February 5, 2014

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February 3, 2014

KANA Study Reveals the Rise of Web Self-Service as a Preferred Customer Service Channel for Australian and New Zealand Businesses

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January 28, 2014

New UK “Impatience Index” Confirms Generational Shift as Digital Consumers Expect Responses in 10 Minutes, Not 10 Days

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January 23, 2014

KANA Named Finalist in 2014 Stevie® Awards for Sales & Customer Service

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January 14, 2014

KANA Announces Latest LAGAN Enterprise Release Answering Call for Secure Government Access, World-Class Service and Lower Costs in “Digital First” Era

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January 6, 2014

Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

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December 17, 2013

Forget Self-Service, New Research Reveals Consumers Want “Selfish-Service”

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December 9, 2013

New Release of KANA Enterprise Unifies Multinational, Multilingual Customer Service across Channels

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November 26, 2013

Cultures of Complaint: International Study Points to Transatlantic Customer Service Differences

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November 5, 2013

Telecom Giant eircom Dials Up Customer Service with KANA Enterprise

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October 23, 2013

TYME is Money When it Comes to Customer Service: Mobile Banking Provider Using KANA Enterprise to Support Millions of Customers

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October 15, 2013

Consumers Experience “Groundhog Day” Syndrome When Filing Customer Service Complaints

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October 8, 2013

Super-Consumers Spend a “Fraughtnight” Each Year Getting Customer Service and Resolving Complaints

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October 2, 2013

Email Response Found to be Delivering Second-Class Customer Service

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September 17, 2013

KANA Takes Government Online to Empower Digital First Citizen Engagement

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September 16, 2013

1-800-FLOWERS.COM CEO Jim McCann Cites Focus on Customer Experience as Key Catalyst for Business Growth

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September 16, 2013

UK Organisations Set to Experience Demographic “Whinebomb”

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September 16, 2013

New Orleans – Epicenter for Economic Revival – Provides Inspiration for Customer Service Deliberation at KANA Connect User Conference

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September 5, 2013

Wipro and KANA Form Strategic Partnership to Strengthen Global Customer Service Solutions and Implementation

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August 30, 2013

Wheatley Group Selects KANA Enterprise as its Customer Service Cornerstone

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August 20, 2013

City of Winnipeg, Canada, Deploys Citizen Mobile Application Powered by KANA

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August 19, 2013

KANA and thinkJar Examining Multichannel Customer Service at CRM Evolution

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August 13, 2013

Omni-Channel Service Important for Improving Customer Experience According to Independent Research

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July 31, 2013

KANA Connect European Conferences to Convene World-Renowned Business Leaders and Customer Service Strategists

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July 30, 2013

Fred IT Group Selects KANA Software to Enhance Customer Experience Through Improved Web Service

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July 25, 2013

Local Governments See the Rise of 'Roamworking'

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July 25, 2013

KANA Makes Mobile Mainstream for Main Street

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July 22, 2013

World's Leading Brands Coming to New Orleans for KANA Connect 2013

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June 27, 2013

KANA Express Makes Omni-Channel Customer Service Accessible and Affordable for the Mid-Market

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June 24, 2013

Social Housing Landlords Fear Potential for Mass Rental Arrears

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June 18, 2013

KANA Launches Next-Generation LAGAN Enterprise Customer Service Suite for Cost-Effective, Omni-Channel Public Sector Engagement

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June 12, 2013

The £70 Million Question: "Why Don’t Governments Give Quicker Answers?"

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June 11, 2013

KANA Presents Garmin as Call Center Week 2013 Customer Keynote Speaker

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June 10, 2013

KANA Listed a Champion in Info-Tech Research Group's Customer Service Knowledge Management Vendor Landscape for a Second Consecutive Year

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June 7, 2013

“Ohm Sweet Ohm” The Average UK Home Uses 7.4 Channels of Communication

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June 7, 2013

"The Rise of e-Cacia Avenue" UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research

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May 31, 2013

KANA Announces Global Customer Award Winners For Commercial Sector

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May 31, 2013

KANA Announces Global Customer Award Winners For Public Sector

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May 28, 2013

KANA Announces Connect Customer Conference Dates and Locations, Opens Registration

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May 21, 2013

KANA Enterprise Customer Service Suite Named a 2013 Top 15 CRM Award Winner by ISM

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May 7, 2013

KANA Announces Latest Email Response Management Release for High-Performance Customer Service with Integrated Text Analytics

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April 30, 2013

New KANA Enterprise Customer Service Suite and KANA Corporate Branding to Debut at Gartner Customer 360 Summit

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April 30, 2013

The Lost Weekend: The British Spend Two "Bank Horrordays" Per Annum Waiting in Queues or Waiting on the Phone for Service

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April 29, 2013

KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

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April 16, 2013

KANA Launches Industry’s First Omni-Channel Customer Service Suite

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April 2, 2013

Riverside, One of the UK’s Largest Social Housing Providers, Selects LAGAN Enterprise CRM for Improved Customer Service

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March 27, 2013

KANA Software Forms Strategic Partnership with Salmat in Australia

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March 26, 2013

KANA Software Announces Record Growth and Profitability

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March 19, 2013

KANA Announces Speaker Lineup for CITIZEN 2013, the Industry’s Premier Digital Citizen Engagement and Government Service Event

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March 13, 2013

KANA to Present at California County Information Services Directors Association Conference

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March 12, 2013

KANA Named a CRM Watchlist Winner for Second Consecutive Year

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February 21, 2013

KANA Positioned in the Leader Quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications 2012 Report

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February 13, 2013

KANA Express Listed as a Market Pillar in Info-Tech Research Group’s Customer Service Market Landscape Report

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February 5, 2013

KANA Express Cloud Customer Service Solution Named CUSTOMER Magazine 2012 Product of the Year

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January 31, 2013

KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned from Superstorm Sandy

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January 30, 2013

City of Boston Leverages LAGAN CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

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January 30, 2013

KANA Consolidates Leadership Position in UK Local Government CRM with Over 10% Year-on-Year Market Share Growth

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January 22, 2013

Staffordshire Connects Selects LAGAN Enterprise CRM Software to Support Innovative Cloud-Based Shared Services Approach

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January 14, 2013

KANA Software Announces Growth and Expansion in EMEA Operations, Key Executive Appointments

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November 27, 2012

Government CRM Leader KANA Software’s David Moody to Speak on Online Government Citizen Service in the Age of Austerity

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November 14, 2012

Research Reveals Major Fault Line Separating the Board Room, Marketing Suite, and Contact Center Threatens Customer Experience

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October 25, 2012

KANA Software Congratulates City of Buffalo and the City of San Francisco for Government Call Center Excellence and PTI Citizen Engaged Community Designation

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October 25, 2012

Top US Software Firm Opens New Belfast Base

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October 4, 2012

KANA Announces New LAGAN Offerings for Government-Citizen Engagement at KANA Connect UK 2012 Annual Customer Summit

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September 27, 2012

KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo

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September 25, 2012

Delivering the Future of Customer Service: KANA Announces Call for Submissions for Customer Awards Program

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September 25, 2012

Rent.com Selects KANA Express Cloud Customer Service Offering for Improved Customer Engagement

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September 24, 2012

City of Winnipeg, Canada, Selects KANA to Mobilize Citizen-Centric Government

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August 31, 2012

City of South Perth Goes Live on LAGAN CRM Platform to Provide Better Customer Service for Local Residents

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August 29, 2012

Business Icon Steve Forbes and Former Press Secretary for Tony Blair, Alastair Campbell, to Headline KANA Connect 2012 Annual Customer Summits

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August 27, 2012

Customer Service Leader KANA Launches Global Cloud Computing Solution

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August 23, 2012

KANA Enterprise Agent Desktop Named KMWorld Trend-Setting Product of 2012

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July 26, 2012

KANA Congratulates Government Customers around the Globe for Award Recognition for Citizen-Centricity

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July 23, 2012

KANA Named Finalist of the 2011 TMC Social CRM Award

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July 18, 2012

City of Minneapolis Deploys LAGAN Open311 in the Cloud to Mobilize Citizen-Centric Government

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July 10, 2012

KANA Acquires Contact Center Customer Service Company Ciboodle

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June 20, 2012

KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference

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June 20, 2012

KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference

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June 20, 2012

KANA to Speak at the CITIZEN 2012: Next-Generation Citizen Engagement Conference

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June 6, 2012

KANA Introduces Web Customer Service That Sells

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May 31, 2012

KANA and LOVEFiLM to Speak on Embracing Customer Experience as Integral Branding Strategy at CALL CENTER WEEK 2012

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May 8, 2012

KANA®Awarded Customer Interaction Solutions 2012 CRM Excellence Award

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May 1, 2012

Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service

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April 24, 2012

KANA Acquires Cloud Customer Service Company Trinicom

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April 17, 2012

KANA Introduces Enterprise-Class Social CRM

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April 3, 2012

Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansion

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February 13, 2012

KANA Announced a Winner in 2012 CRM Watchlist

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December 5, 2011

KANA listed a "Champion" in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape

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November 15, 2011

KANA Software Receives "Strong Positive" Rating in Independent Research Firm Report for Local Government CRM

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November 7, 2011

KANA Extends Quick-Switch Program to RightNow Technologies Customers

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October 31, 2011

KANA Launches LAGAN Connect2Tell Open311 Service

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October 25, 2011

KANA Announces Support for Kent Connects’ "Helping People Help Each Other" Competition

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October 17, 2011

KANA Customers Recognized as Citizen-Engaged Communities

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October 16, 2011

KANA Recognizes Customers at Annual Summits

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October 3, 2011

KANA Announces Major New Release of Service Experience Management

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September 27, 2011

North Ayrshire Council Set to Deploy KANA Smartphone Solution

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September 26, 2011

KANA Announces Self-service Suite for Government

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September 7, 2011

KANA CMO James Norwood to speak at ITEXPO West 2011

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August 30, 2011

KANA Continues Strong Recruitment Drive in Belfast, Northern Ireland

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August 24, 2011

KANA Announces Quick-Switch Conversion Program for InQuira®

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August 10, 2011

KANA Leads The Experience Revolution - Announces Annual Customer Summits in London and Miami to Focus on Service Experience Strategies

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July 29, 2011

Richard DeFrancisco, Leading Fortune 500 Executive, Joins Sword Ciboodle as CEO for the Americas

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June 23, 2011

James Norwood Named as Chief Marketing Officer of KANA

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June 2, 2011

KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform

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May 23, 2011

Universal American Deploys KANA to Take Control of Their Service Experience

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May 23, 2011

Mark Angel Named Executive Vice President, Chief Technology Officer for KANA Software, Inc.

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May 12, 2011

KANA Announces Response 10 R5

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May 11, 2011

City of Ottawa selects LAGAN to power its Citizen Service Management Solution

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May 3, 2011

LAGAN, a Division of KANA, announces Connect2Tell Web the latest self service module of its award-winning Local Government Solution

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April 5, 2011

KANA Software aquires social listening company Overtone, Inc.

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March 30, 2011

KANA SOFTWARE to Showcase Service Experience Management (SEM) Solution at the Gartner Customer 360 Summit

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March 29, 2011

LAGAN, a division of KANA, announces the latest release (8.0.2) of its award-winning Local Government Solution

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March 16, 2011

KANA Extends Service Experience Management (SEM) to Web Self-Service With the Release of 11r2

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February 16, 2011

Minister announces 109 jobs in £7 million investment

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February 15, 2011

Bally Total Fitness Selects Sword Ciboodle as Lead Contact Center Technology Provider to Reinvigorate their Customer Service Program

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January 24, 2011

KANA Announces Landmark, Multimillion Dollar Customer Win In Australia

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December 7, 2010

KANA Announces New Appointments to Global Management Team

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December 3, 2010

LAGAN to Host Live Webinar, "The Power and Possibilities of Open311: A New Era of Open Government"

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November 30, 2010

LAGAN Receives "Strong Positive" Rating in Leading Analyst Firm's Local Goverment CRM Products MarketScope Report

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November 15, 2010

LOVEFiLM, Virgin Media, ING and British Gas Recognized for Superior Customer Care Using KANA's Service Experience Management Suite

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November 4, 2010

KANA Software Closes Acquisition Of LAGAN Technologies

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November 3, 2010

Celebrated Author and Industry Thought Leader Joseph Jaffe to Host KANA Webinar

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November 2, 2010

New Investment and Market Demand for Service Experience Management Drive Company's Expansion

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October 6, 2010

KANA Software And LAGAN Technologies Reach Agreement To Create A New Global Leader In Service Experience Management Solutions

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October 4, 2010

KANA Raises the Bar for Service Experience Management with the Release of KANA SEM 11

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September 22, 2010

KANA European Customer Summit Offers Free Certification, Attracts Customer Service, Usability and New Marketing Luminaries

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September 7, 2010

KANA Launches Series of Webinars for Customer Service Managers and Contact Center Executives

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July 27, 2010

Leading Customer Experience Expert And KANA Customers To Speak At The KANA EMEA Customer Summit

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July 19, 2010

KANA Software Education Services Announces the Launch of KANA University

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July 13, 2010

KANA Software partners with Layered Technologies

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June 17, 2010

Sword Ciboodle and Capgemini Consulting Collaborate to Promote Agent Empowerment

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June 3, 2010

Sword Ciboodle Harnesses SAS to Gain Insight into the Mind of the Customer

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May 14, 2010

KANA Named As Finalist In The 2010 American Business Awards

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May 5, 2010

KANA and LOVEFiLM Lead the Way to Superior Customer Service

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April 28, 2010

KANA Announces Appointment Of Chip Greer As Senior Vice President Of Sales

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April 8, 2010

KANA Strengthens New Era Of Customer Service With An Improved Release Of KANA 10

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March 22, 2010

KANA Announces Appointment Of Mark Duffell As CEO, And Michael Fields As Chairman Of The Board

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March 10, 2010

Priceline.com CIO Ron Rose to Speak at the KANA Customer Summit

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March 4, 2010

Leading Analysts And Key KANA Customers To Speak At The KANA Customer Summit

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December 23, 2009

ACCEL-KKR Closes Acquisition Of KANA Assets And Liabilities

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October 29, 2009

Sword Ciboodle set to quadruple its Chicago workforce following successful expansion into the U.S.

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October 27, 2009

KANA Assets and Liabilities to be acquired by ACCEL-KKR

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