Our Mission

At KANA, we provide leading customer service solutions that empower our customers to create experiences that count for their customers – everywhere they engage. Together with our more than 900 customers worldwide, we are creating differentiated, personalized and integrated customer experiences via Web, mobile, social and agent channels.

Our Management Team

The KANA management team brings decades of diverse experience and a history of success to the company. They are actively involved in our strategic direction and combine business acumen with technical savvy as well as valuable connections with a commitment to helping you create customer service experiences that really make a difference, now and in the future.

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Our Customers

KANA is proud to work with companies who have a relentless focus on customer service.

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Our People

We unlock Service experiences that count for our customers. We’re a company that you will love to work with and we take our clients' Customer Service success very seriously. We bring passion and a ‘can do’ attitude to everything we do and are dedicated to ensuring you maximize the value you and your customers see from investment in KANA solutions.

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Ownership

KANA is owned by Accel-KKR, a technology-focused private equity firm located in the Silicon Valley, with a strong track-record of success.