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2011
2010
2009
2008
2007

Aberdeen Publishes Marketing Effectiveness, Manufacturing, Service Management, and Retail Research

December 13, 2011

Marketwatch - The Wall Street Journal

North Ayshire, uses KANA Mobile Applications to better connect with citizens

November 10, 2011

TMCnet.com

KANA CMO, James Norwood, speaks at ITEXPO 2012

October 17, 2011

TMCnet.com

2011 Finalists Announced in Global Awards for Excellence in Adaptive Case Management

June 1, 2011

WFMC 2011 Finalists

KANA Software acquires social listening company Overtone

April 5, 2011

KANA Software acquires Overtone

April 5, 2011

KANA buys Overtone: It's a run on 'social listening' companies

April 5, 2011

KANA Software Buys Social Media Monitoring Platform Overtone

April 5, 2011

KANA Software Acquires Social Listening Company Overtone, Inc.

April 5, 2011

Feb 1, 2011

Lagan Technologies takeover could create 100 jobs

October 06, 2010

KANA Software to buy Lagan Technologies

October 06, 2010

KANA Software to buy Ireland's Lagan Technologies

October 06, 2010

Is KANA Making a Comeback?

October 06, 2010

Customer Service Vendor Spotlight: KANA Makes a Move

October 06, 2010

Belfast based software business taken over

October 06, 2010

KANA Software to acquire Lagan Technologies from DFJ Esprit

October 06, 2010

Lagan software firm bought by US company

October 06, 2010

Lagan takeover creates jobs

October 06, 2010

First Look — Kana

August 24, 2010

11 Tips For Effective Email Management

February 3, 2010

An Evidence-Based Approach to Building Brand Value

January 28, 2010

The Social Piece of the Customer Service Puzzle

December 17, 2009

5 Tech Tips for Better Service

December 9, 2009

In the Briefing Room: KANA 10

November 28, 2009

KANA Turns 50,000 Post-it Notes Into Unified Customer Service

October 13, 2009

WebSphere Upgrade Benefits IBM Partners

October 13, 2009

Boost Customer Satisfaction, Now

September 15, 2009

Retiring the two-fingered salute!

July 22, 2009

KANA Looks to Break Down Customer Service Silos

July 16, 2009

KANA — Demonstrating the Value of SOA in Customer Service Delivery

July 9, 2009

KANA Gives Service A Process To Control Service Processes

July 3, 2009

Dialing into Knowledge

July 1, 2009

KANA Partners with IBM, Launches "Service Experience Management"

July 1, 2009

KANA 10: Service Experience Management Platform Released

July 1, 2009

Web Wholesaler Magazine Feature Article: June 2009 Issue

June 2, 2009

What Makes Self-Service Really Work?

April 4, 2009

February 25, 2009

Self-Service Goes Mainstream

February 23, 2009

KANA: Companies Looking To Do More with CRM Solutions

February 3, 2009

KANA Software featured in Insurance & Technology

January 28, 2009

Tech Solution: Knowledge Management Tools

December 1, 2008

2008 KMWorld Reality Awards: JetBlue Airways Honored for KANA Deployment

November 3, 2008

destinationCRM: The Second Coming of Email

October 16, 2008

QualityStocks: KANA Software Inc. (KANA.OB) Completes the Call to Customer Service

October 16, 2008

The Value of the Voice of Your Community

October 15, 2008

Customers Rock Blog: Esteban Kolsky on Customer Service and Email

August 18, 2008

Tech Solution: Email Management Tools

August 6, 2008

Kate Leggett featured in CRM Today

August 4, 2008

Esteban Kolsky on email customer service

July 22, 2008

Kate Leggett featured in Customer Think

April 28, 2008

Web Sites Want You To Stick Around

April 2, 2008

Kate Leggett is featured in CRM Today

April 2, 2008

CCF Retail Round Table 04/08

April, 2008

IT Analyst Judith Hurwitz blogs on the KANA and IBM partnership

March 18, 2008

Kana and IBM Team Up for New Customer Experience Solutions

March 17, 2008

Finally, A True Collaborative SOA Ecosystem: IBM and KANA

March 17, 2008

Kana announces deal with U.S. retailer

February 28, 2008

UK Banks Offer Rubbish Online Service

February 6, 2008

Online banks fall short on service

February 5, 2008

Kate Leggett is featured in CRM Today

February 4, 2008

Kate Leggett featured in eWeek

February 1, 2008

Half of UK banks and building societies fail to respond to online customer queries

February 1, 2008

Kate Leggett featured in DMNews

January 21, 2008

Michael Fields featured in Smart Business

January 1, 2008

Shopping — With a Little Help From all my Friends

December 5, 2007

ContactProfessional's coverage of Kate Leggett's byline, “A Brave New Way of Looking at Knowledge”, in the September/October issue.

October 1, 2007

eVergance To Exhibit And Co-Present At The SSPA Fall Leadership Conference In New Orleans

October 2, 2007

CRM MagazineÕs October issue features Mark AngelÕs commentary on Web self-service

October 1, 2007

A Call for Change -- The Wall Street Journal features KANA

August 7, 2007

Study Shows Bank Web Site Shortfalls

August 6, 2007

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23

Measure the Effectiveness of Social Media Monitoring

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About KANA:

KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. | Terms & Conditions | Privacy Policy |