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Buffalo Uses 311 Data to "Sweep" Neighborhoods

June 6, 2013

Cloud computing is the only way for Essex

May 22, 2013

Tapping the Cloud for Customer Service

May 15, 2013

KANA Announces Latest Email Response Management Release for High-Performance Customer Service With Integrated Text Analytics

May 7, 2013

Customer Service Provider KANA Integrates Email Solution with Analytics Platform

May 7, 2013

Destination CRM

KANA Announces Latest Email Response Management Release

May 7, 2013

Improved e-mail solution for multichannel call centers

May 7, 2013

Destination CRM

Toronto's Nerve Center Provides Easy Access

May 1, 2013

Global Banking & Finance Review

The Lost Weekend: The British Spend Two "Bank Horrordays" Per Annum Waiting in Queues or Waiting on the Phone for Service The Lost Weekend: The British Spend Two "Bank Horrordays" Per Annum Waiting in Queues or Waiting on the Phone for Service

May 1, 2013

We spend ten days each year in queues

April 26, 2013

KANA Launches Omni-channel Customer Service Suite

April 22, 2013

KANA launches omni-channel customer service suite

April 18, 2013

KANA – Takes The Next Step in the Customer Experience Journey

April 18, 2013

Kana Paints a New Picture of Unifying Customer Service

April 18, 2013

KANA Debuts Omni-Channel Customer Service Suite

April 17, 2013

KANA Launches Industry's First Omni-Channel Customer Service Suite

April 16, 2013

KANA Adds Context, Subtracts Search

April 16, 2013

KANA Adds Context, Subtracts Search

April 16, 2013

KANA introduces "industry first" end-to-end omnichannel service solution

April 16, 2013

KANA Integrates Ciboodle into Next Generation Enterprise Customer Service Suite

April 16, 2013

'Omni-channel' customer service from KANA

April 16, 2013

Call Center Clinic

Large UK Social Housing Providers, Selects LAGAN Enterprise CRM for Improved Customer Service

April 3, 2013

Industry Perspective: Dual-Tasking 311 Infrastructure

March 27, 2013

It’s all in the cloud as Kana and Salmat team up in Australia, NZ

March 26, 2013

Speech Technology Helps Toronto Analyze 311 Calls

March 14, 2013

CRM Magic Quadrant Reveals Maturing, Self-Service Market

February 20, 2013

Building Social Into the Customer Service and Support Infrastructure

February 19, 2013

Gartner MQ for CRM Web Customer Service: KANA, Moxie Software, Oracle-RightNow Among Leaders

February 14, 2013

Forrester: Navigating The Customer Landscape Across 20 Technologies in CRM Ecosystem

February 13, 2013

Destination CRM

Bally Pumps Up Its Image

February 4, 2013

Boston uses CRM to help respond to Superstorm Sandy

February 4, 2013

Government council partnership selects replacement CRM system

January 30, 2013

Contact Centre Live

KANA Consolidates Position in UK Local Government CRM with 10%+ Year-on-Year Market Share Growth

January 30, 2013

Houston's new app a boon for residents

January 28, 2013

KANA continues growth following Ciboodle acquisition

January 17, 2013

CIO and IT team do the heavy lifting in Bally business transformation

January 16, 2013

CIO and IT team do the heavy lifting in Bally business transformation

January 15, 2013

ZD.Net

The customer experience challenge met: KANA responds

January 9, 2013

TMCnet.com

KANA Discusses Their Evolving Customer Service Solutions

January 4, 2013

99 Ways To Change Your Contact Centre

January 2, 2013

Study Shows Why Companies Are Falling In Their Customer Experience Strategies

November 28, 2012

For KANA, Customer Service Is Now About the 'Omni-Channel'

November 21, 2012

Corporate disconnect killing customer service

November 15, 2012

GCN

City calls in open standards to clear away 311 pile-up

November 7, 2012

Disconnected service and marketing depts curbing customer support

November 5, 2012

City to constituents: Contact us anytime

October 3, 2012

KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo

September 28, 2012

TMCnet

Customer Service Software Provider KANA Mobilizes Winnipeg's Citizen-Centric Initiatives

September 27, 2012

Rent.com may add chatbots to its CRM mix

September 26, 2012

CIO

Rent.com May Add Chatbots to its CRM Mix

September 26, 2012

Rent.com may add chatbots to its CRM mix

September 26, 2012

Rent.com may add chatbots to its CRM mix

September 26, 2012

Rent.com may add chatbots to its CRM mix

September 26, 2012

Rent.com Selects KANA Cloud Offering for Customer Service

September 26, 2012

Rent.com Selects KANA Express Cloud Customer Service Offering for Improved Customer Engagement

September 25, 2012

Delivering the Future of Customer Service: KANA Announces Call for Submissions for Customer Awards Program

September 25, 2012

KANA Software Bolsters Customer Support Technology With Midsize Business-Friendly Features

September 21, 2012

CRM Software Focuses on the Midmarket

September 11, 2012

KANA aims to help retailers tie together various customer service channels

September 6, 2012

South Perth integrates CRM suite

September 4, 2012

KANA CRM goes live with Perth local government authority

September 3, 2012

KANA is back, ready to rumble in the Cloud with "Express" customer service solution

August 31, 2012

KANA Delivers SaaS CRM Platform for Mid-Sized Businesses

August 31, 2012

KANA introduces mid-market cloud solution

August 30, 2012

KANA introduces segmented web-customer service app Express

August 29, 2012

Mobile 311 Catches On With Citizens

August 29, 2012

Destination CRM

KANA Software Launches KANA Express

August 28, 2012

TMCnet

KANA Software Unveils Global Cloud Computing Offering

August 28, 2012

Customer Service Leader KANA Launches Global Cloud Computing Solution

August 27, 2012

TMCnet

KANA Introduces KANA Express

August 27, 2012

E-commerce Times

Kana Goes Modular With New Express Application

August 27, 2012

KANA Goes Modular With New Express Application

August 27, 2012

TMCnet

KANA Introduces KANA Express

August 27, 2012

KANA Launches KANA Express For Multi-Channel Customer Service Management

August 27, 2012

KANA acquires Ciboodle

July 24, 2012

KANA acquires Ciboodle

July 18, 2012

KANA Software and Ciboodle Join Forces for Customer Experience Perfection

July 13, 2012

KANA To Acquire Sword - Gets Serious About Dynamic Case Management Market

July 12, 2012

KANA-Ciboodle Combination to Give Companies More Comprehensive Customer Engagement Solutions

July 11, 2012

KANA Bolsters Customer Experience Management with Ciboodle Buy

July 11, 2012

KANA acquires contact centre customer service company Ciboodle

July 11, 2012

KANA Acquires Sword Ciboodle: My Very Long (but Insightful) Take

July 11, 2012

Acquisitions in Multi-Channel Customer Experience Space Continue: KANA Acquires Sword Ciboodle

July 11, 2012

Day of Acquisitions in Nearby Businesses

July 10, 2012

Glasgow software firm sold by French owner

July 10, 2012

KANA Acquires Contact Center Customer Service Company Ciboodle

July 10, 2012

KANA Acquires Contact Center Customer Service Company Ciboodle

July 10, 2012

KANA Acquires Contact Center Customer Service Company Ciboodle

July 10, 2012

Destination CRM

KANA Software Acquires Ciboodle

July 10, 2012

TMCnet

KANA Acquires Contact Center Customer Service Company Ciboodle

July 10, 2012

KANA buys contact center customer service firm Ciboodle

July 10, 2012

TMCnet

KANA Buys Sword Ciboodle - Just the Latest Combo Addressing Customer Experience

July 10, 2012

TMCnet

KANA Acquires Ciboodle from the Sword Group

July 10, 2012

KANA adds process, case management with Ciboodle acquisition

July 10, 2012

KANA Software sharpening M&A blade, acquires Ciboodle

July 10, 2012

KANA acquires contact center technology provider Ciboodle

July 10, 2012

KANA slices its way into call-center dominance, buying Ciboodle from Sword Group

July 10, 2012

More Market Consolidation As KANA Software Buys Sword Ciboodle. It's A Sound Strategy, But The Proof Will Be In The Execution

July 10, 2012

KANA swoops for contact centre provider Sword Ciboodle

July 7, 2012

TMCnet

2011 TMC Social CRM Award Reveals Winners, Finalist and Honorees

July 6, 2012

TMCnet

KANA Having Strong Year in Knowledge Management Space Thanks to Acquisitions, Strategy

July 3, 2012

1 To 1 Media

Hoffman's Hot Seat: Best Practices in Web Customer Service

June 26, 2012

Top seeds lead as Social Madness field about to narrow

June 25, 2012

Call Center Week - Review of Solutions

June 22, 2012

Bump and mend: The apps helping fix city streets

June 11, 2012

TMCnet

KANA Adds Customer Acquisition Features to Flagship Product

June 11, 2012

Web Customer Service

June 6, 2012

KANA Unveils Next-Gen Web Customer Service

June 6, 2012

Governments and citizens alike have grown quite fond of 311

June 1, 2012

KANA Experience Analytics: Powerful Analytics, Tight Integration with KANA Service Experience Management

May 24, 2012

The connected citizen in 2012

May 21, 2012

TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012

May 3, 2012

451 Research

KANA Enhances Social Support Offerings; Bolsters Cloud and SMB Focus via M&A

May 1, 2012

News Analysis: KANA Enters MidMarket With Trinicom Acquisition

April 25, 2012

News Analysis: KANA Enters MidMarket With Trinicom Acquisition

April 25, 2012

KANA Acquires Trinicom; Enters SMB CRM Market

April 24, 2012

Destination CRM

KANA Acquires Cloud Customer Service Company Trinicom

April 24, 2012

KANA Boosts Customer Service With Social Solution

April 23, 2012

KANA Boosts Customer Service With Social Solution

April 23, 2012

ICMI - International Customer Management Institute

Cloud Live Chat Console; Mobile Recall Application; Enterprise-class Social CRM

April 18, 2012

Destination CRM

KANA Introduces Enterprise-Class Social CRM

April 17, 2012

TMCnet

KANA's Call Center Solution Combines Social Media and Customer Service

April 17, 2012

KANA Bolsters Customer Support With Social Tools

April 17, 2012

Aberdeen Publishes Marketing Effectiveness, Manufacturing, Service Management, and Retail Research

December 13, 2011

North Ayshire, uses KANA Mobile Applications to better connect with citizens

November 10, 2011

TMCnet

KANA CMO, James Norwood, speaks at ITEXPO 2012

October 17, 2011

KANA Software acquires social listening company Overtone

April 5, 2011

KANA Software acquires Overtone

April 5, 2011

ZD.Net

KANA buys Overtone: It's a run on 'social listening' companies

April 5, 2011

KANA Software Buys Social Media Monitoring Platform Overtone

April 5, 2011

Market Wired

KANA Software Acquires Social Listening Company Overtone, Inc.

April 5, 2011

February 1, 2011

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