Experienced management team

KANA's leaders bring decades of diverse experience and a history of success to the company. Combining business acumen with technical savvy, KANA's executives are committed to helping you create the next generation of customer service.

Mark Duffell
Chairman of the Board, President & Chief Executive Officer

Mark previously served as President & COO of Epicor Software Corporation. With over 26 years of experience as a senior executive, he has led every function within a software business, including worldwide sales and marketing, strategic planning, international operations, development and support. He also worked with Accel-KKR as their Operational Advisor for the purchase and privatization of KANA Software, Inc. in 2009. Mark received his First Class Honours Degree in Production Engineering from Kingston University in England. More

Mark Angel
Executive Vice President, Chief Technology Officer

Mark is responsible for the development of KANA's next-generation customer service platform. He oversees product management, product development, documentation, quality assurance and support. Mark has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades. He served as CTO of KNOVA Software Inc., now a division of Consona Corporation. Prior to KNOVA, Mark founded Kanisa, where he served as CEO. Mark studied economics at the University of Chicago and was a recipient of the Truman Scholarship.

James Norwood
Senior Vice President, Chief Marketing Officer

James is responsible for leading KANA's global marketing strategy and execution, including: corporate, product and solutions marketing, customer, field and partner marketing, communications and communities, demand generation, public and analyst relations, and web presence. With more than 20 years industry experience, James has proven success in strategic marketing contributing to significant demand and revenue growth. Prior to joining KANA, James was responsible for the worldwide product marketing of enterprise resource planning (ERP) and industry solutions at Epicor Software Corporation. James studied systems analysis and computer science at the University of Westminster, England.

Jeff Wylie
Senior Vice President, Chief Financial Officer

Based at KANA's European headquarters in Belfast, Jeff has responsibility for implementing the planned expansion of KANA's European infrastructure, and is the cross functional executive contact for the group's international business and leads the European finance and administrative teams. Former CFO of Lagan, purchased by KANA in 2010, Jeff also previously served as CFO and COO of Meridio, an Ireland-based international enterprise software house and has ten years' experience in the software industry. A graduate of Cambridge University, Jeff is a Chartered Accountant who qualified with Ernst & Young in London.

Chad Wolf
Senior Vice President, Global Services

Chad is responsible for leading KANA's end-to-end customer service consulting services team. Chad has over 17 years of operational and IT experience applying technology solutions to complex business problems as well as deep business process re-engineering and process management expertise. Prior to joining KANA, Chad was founder of CRM consultancy eVergance, was integral to the customer acquisition and management strategy at Sprint PCS, and began his career as a process engineer at Parker Hannifin Corporation. Chad holds M.S. and B.S. degrees in Industrial Engineering from Kansas State University.

Chip Greer
Senior Vice President, Worldwide Sales

With more than 20 years of experience and success in enterprise software sales management, Chip brings strategic sales innovation, creatively, leadership and execution to KANA. His most recent role was as Vice President and General Manager at FAST Search, (purchased by Microsoft in April 2008) He has also lead world class sales teams at Channelwave Software Corporation, Epicor Software Corporation, Webhire, Software Plus and ADP. He holds a Bachelors of Science in Marketing from Fairfield University.

Amy Rios
Senior Director, Human Resources

Amy has responsibility for KANA’s global human resources strategy and staff. With more than twelve years of global human resources experience, she has contributed to the success of several progressive multi-national public and private companies in various industries including biotechnology, hardware and software. Her responsibilities include company-wide compensation and benefits, organizational development, talent recruitment, management and development, training, HR administrative services, and regulatory compliance.

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