Awards & Reviews

KANA Service Solutions Acknowledged by KMWorld Magazine

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November 13, 2007

The KANA Suite Selected as Finalist for KMWorld Promise Award

MENLO PARK, Calif. — KANA Software Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has been named a finalist for the 2007 KMWorld Promise Awards, which recognizes the knowledge management solutions most likely to have a dramatic, positive impact on the marketplace.

The KMWorld Promise award is given to the organization that best delivers on its promise to customers by providing innovative technology solutions that also integrate knowledge management best practices. Winners are selected by the editorial staff of KMWorld Magazine.

"KANA has demonstrated, year-over-year, its commitment to knowledge management. Its solutions offer customers a seamless, intelligent experience, regardless of channel preference," said Hugh McKellar, editor-in-chief, KMWorld Magazine. "The Promise Award was established to further educate the business user on the value that knowledge management can bring to an organization. KANA does this by offering customers and agents alike the materials necessary to quickly and accurately resolve customer queries."

The KANA Suite offers intelligent solutions for multi-channel customer service, spanning phone, email, collaboration, chat and Web self-service – all of which leverage a shared knowledge source to ensure quality, consistency, and customer satisfaction. KANA enables organizations to securely manage millions of interactions while delivering the service experience and flexibility customers want.

The KMWorld Promise award winners go beyond simply delivering technology. They also incorporate best practices to deliver positive business results. KANA's recent acquisition of eVergance Partners — a strategic services firm with strong competencies in knowledge management, Web self-service, and customer service optimization – enables the company to combine proven technology with best practices to ensure customer success.

"It is an honor to be selected by the editorial team at KMWorld as a finalist in the 2007 Promise awards," said Marchai Bruchey, CMO, KANA. "Many companies promise that their technology is the best knowledge management solution. As noted by KMWorld, one of the greatest challenges for organizations purchasing these technologies is to determine which of these companies will deliver on this promise. KANA is committed to delivering solutions and services that meet and exceed our customers' expectations."

KMWorld Magazine serves information professionals in the content, document, and knowledge management markets as well as educating business leaders on how to improve their business performance with superior market knowledge, process management skills, and best practices.

About KANA Software, Inc.

KANA Software, Inc. is a world leader in innovative customer service solutions. KANA's solutions allow companies to deliver consistent service across all channels, including email, chat, call centers, and Web self-service, giving their customers the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in hundreds of companies worldwide, including approximately half of the Fortune 50. For more information, please visit www.kana.com or call 1-800-737-8738.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.