San Francisco, CA
September 21-24, 2014
The KANA Awards celebrate the amazing service improvements our customers achieve. Could you be a winner this year?
The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness
It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston
Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications