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Customer Engagement Optimization

  • Enrich Interactions
  • Improve Processes
  • Optimize the Workforce

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KANA Enterprise

  • Smarter Engagement
  • Employee Collaboration
  • Employee Productivity

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KANA Enterprise

 

 

Making Waves to Transform Customer Engagement

 

KANA Recognized as a Leader for:
The Forrester Wave™: Dynamic Case Management, Q1 2014
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2, 2014

 

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Customer Service Solutions »Dynamic Case Management »

 

 

 

 

Congratulations to the 2014 KANA Customer Awards Winners

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KANA Awards 2014

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See What's New in KANA Enterprise

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Making Waves to Transform Customer Engagement

Download the reports here:

Customer Service Solutions »Dynamic Case Management »

What Our Customers Say About Us...

Customer Videos

The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness

Bally Total Fitness Whips its Customer Service into Shape

It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston

City of Boston

Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications

Cox Communications

What I liked about the LAGAN software is that it’s not only good for taking calls but there’s so much potential in it for performance management and customer engagement...., LAGAN was very easy to work with as far as integration features.Julie Sanchez, City of Fort Wayne, IN

Fort Wayne

Many of the Global 1000 and more than 250 public sector organizations rely on KANA.

Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council