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Making Waves to Transform Customer Engagement

KANA Recognized as a Leader for:
The Forrester Wave™: Dynamic Case Management, Q,1 2014
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2, 2014

 

Download the reports here:

Customer Service Solutions »Dynamic Case Management »

 

 

 

 

Defining a Market Leader

Hear from Verint and KANA executives, customers, media and industry analysts about our business combination and what Customer Engagement Optimization can do for you

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Customer Service

Any time. Any place. Any channel.

 

Customer service software and cloud solutions that connect every channel to create complete, consistent and contextual experiences that count – every time customers engage.

Commercial

For Business

Looking for a customer service solution for a:
Large Enterprise »

Or

Midsize Business »

Public Sector

For Public Sector

Looking for a customer service solution for a:
Large Organization »

Or

Midsize Organization »

 

 

Product News

LAGAN Enterprise just got better

Fully unlock the economic value that can be derived from your "digital first" strategies through enhanced social media, mobile, and web self-service customer channels

Find out what’s new »


LAGAN Enterprise 14R1
Web Experiene, Agent Experience, Mobile Experience, Social Experience

Experience Counts

At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.

Find Out More »

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Customer Service

Any time. Any place. Any channel.

Customer service software and cloud solutions that connect every channel to create complete, consistent and contextual experiences that count – every time customers engage.

View Our Products »

Experience Counts

At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.

Find Out More »

Product News

LAGAN Enterprise just got better

Fully unlock the economic value that can be derived from your "digital first" strategies through enhanced social media, mobile, and web self-service customer channels

Find out what’s new »

What Our Customers Say About Us...

Customer Videos

The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness

Bally Total Fitness Whips its Customer Service into Shape
Bally Total Fitness

It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston


City of Boston

Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications


Cox Communications

What I liked about the LAGAN software is that it’s not only good for taking calls but there’s so much potential in it for performance management and customer engagement...., LAGAN was very easy to work with as far as integration features.Julie Sanchez, City of Fort Wayne, IN


City of Fort Wayne, IN

Many of the Global 1000 and more than 250 public sector organizations rely on KANA.

Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council

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