Without KANA’s customer service applications, we would not have succeeded in beating our cost savings goals while still delivering the benchmark level of service demanded by our customers.
e-Business Manager, Xerox
To learn how KANA service solutions can help your organization deliver a great customer experience, call 1-800-737-8738
Tel: 650-614-8300
Fax: 650-614-8301
Tel: 650-614-8300
Fax: 650-614-8301
KANA Solutions for Customer Service
Companies known for great service trust KANA to help them create customers for life
KANA is the recognized leader for solutions that set a new standard of simply smart customer service. KANA solutions infuse service intelligence into every customer interaction to simplify the process of supporting customers across all channels. More than 600 of the world’s largest and fastest growing companies rely on KANA for multi-channel customer service that differentiates their brands and builds deeper, more profitable customer relationships.
KANA E-Service
Intelligent solutions for inbound e-mail, Web collaboration, chat and proactive outbound communications deliver the channel flexibility customers want. KANA optimizes e-service operations to securely manage millions of interactions while ensuring a seamless service experience across all channels.
KANA Call Center Service
Every agent becomes an expert when intelligence drives the inquiry resolution process. KANA solutions automate call center best practices and guide agents through the process of finding the right answer to dramatically increase first-call resolution and service consistency.
Web Self-Service
KANA service intelligence empowers self-service customers, making it easy for them to find answers on their own, escalate inquiries when they need extra help and even anticipate their needs.
Industry Solutions
In banking, telecommunications, insurance, high tech, retail and many other industry segments, Global 2000 enterprises are taking advantage of KANA solutions to increase customer satisfaction, drive down service costs and generate additional revenue.
KANA E-Service
Intelligent solutions for inbound e-mail, Web collaboration, chat and proactive outbound communications deliver the channel flexibility customers want. KANA optimizes e-service operations to securely manage millions of interactions while ensuring a seamless service experience across all channels.
KANA Call Center Service
Every agent becomes an expert when intelligence drives the inquiry resolution process. KANA solutions automate call center best practices and guide agents through the process of finding the right answer to dramatically increase first-call resolution and service consistency.
Web Self-Service
KANA service intelligence empowers self-service customers, making it easy for them to find answers on their own, escalate inquiries when they need extra help and even anticipate their needs.
Industry Solutions
In banking, telecommunications, insurance, high tech, retail and many other industry segments, Global 2000 enterprises are taking advantage of KANA solutions to increase customer satisfaction, drive down service costs and generate additional revenue.