KANA consulting services can help you transform your customer service operations. The KANA team brings extensive product knowledge and many years of best-practice expertise to each engagement. Leveraging the planning, project management, deployment, and integration skills of eVergance and KANA’s partners, our consultants provide a sound business strategy and effective implementations that produce rapid time-to-value.

Whether you are looking to understand and implement multi-channel best practices, enhance service delivery, or partner with KANA experts to deploy and manage your applications, we can help. KANA consulting services include:

• Strategy - Working closely with you, we analyze your multi-channel service requirements, help you benchmark versus industry leaders, and create an actionable roadmap. Services include strategy and planning, business case development, and knowledge management or self-service program development.
• Transformation - These services build on your strategy to create a tailored business design and technical solution to truly transform your customer touch points. Services include multi-channel optimization, business process reengineering, content audit, knowledge management tuning, KCS programs, and performance management.
• Implementation - We work jointly with your team to execute the plan, providing project management and training as needed. Services include software deployment, systems integration, system upgrades, program management, and change management.
• KANA Enterprise OnDemand - Providing a suite of business-focused services to manage, administer, and optimize your KANA applications and environment, KANA Enterprise OnDemand can help you quickly maximize the value of your investment in KANA solutions while eliminating the need to add resources to your IT staff. These managed services are offered in an on-premise or hosted model, and include service-level management, incident management, change management, capacity planning, application administration, and training.