E-Mail Response Management
Universal Agent Desktop
Customer Self-Service
Top News
KANA’s Esteban Kolsky to Discuss Best Practices for Managing Customer Service Experiences at destinationCRM Conference
Customers Rock Blog: Esteban Kolsky on Customer Service and Email
KANA featured in CRM Magazine
KANA Software Reports First Half / Second Quarter 2008 Financial Results
Kate Leggett featured in CRM Today
Featured Case Study
City of Amsterdam
The City of Amsterdam envisioned a new system that would provide residents with easier ways to find information while ensuring answers were consistent and accurate across channels. The key requirement was that no matter how the City interacted with a citizen, answers to questions must be consistent. This means that if a citizen calls, emails, or looks for information online, the same answer is served up at all times
View the Case Study
The City of Amsterdam envisioned a new system that would provide residents with easier ways to find information while ensuring answers were consistent and accurate across channels. The key requirement was that no matter how the City interacted with a citizen, answers to questions must be consistent. This means that if a citizen calls, emails, or looks for information online, the same answer is served up at all times
View the Case Study
White Papers & Reports
Forrester Recognizes KANA as a Leader in Interaction-Centric Customer Service Management Software
In addition to being named a leader in Interaction-Centric CSM Software, KANA received the highest score for Current Offering amongst all interaction-centric vendors.
According to Forrester VP and Research Director, Chip Gliedman, “KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."
In evaluating KANA and its integrated, multi-channel customer service suite, available through the on-premise and OnDemand deployment models, Forrester also noted KANA’s well-rounded product capabilities, high scalability, and strong integration partners.
Read the Document
In addition to being named a leader in Interaction-Centric CSM Software, KANA received the highest score for Current Offering amongst all interaction-centric vendors.
According to Forrester VP and Research Director, Chip Gliedman, “KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."
In evaluating KANA and its integrated, multi-channel customer service suite, available through the on-premise and OnDemand deployment models, Forrester also noted KANA’s well-rounded product capabilities, high scalability, and strong integration partners.
Read the Document