Defining a Market Leader
Hear from Verint and KANA executives, customers, media and industry analysts about our business combination and what Customer Engagement Optimization can do for you
Customer service software and cloud solutions that connect every channel to create complete, consistent and contextual experiences that count – every time customers engage.
At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.
Fully unlock the economic value that can be derived from your "digital first" strategies through enhanced social media, mobile, and web self-service customer channels
The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness
It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston
Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications