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Customer Engagement Optimization

  • Enrich Interactions
  • Improve Processes
  • Optimize the Workforce

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Making Waves to Transform Customer Engagement

KANA Recognized as a Leader for:
The Forrester Wave™: Dynamic Case Management, Q1 2014
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2, 2014

 

Download the reports here:

Customer Service Solutions »Dynamic Case Management »

 

 

 

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A New View

Grand Hyatt
San Francisco, CA
September 21-24, 2014

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Web Experiene, Agent Experience, Mobile Experience, Social Experience

Experience Counts

At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.

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Recognizing our Customers' Success

The KANA Awards celebrate the amazing service improvements our customers achieve. Could you be a winner this year?

Find out more »

 

 

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Customer Engagement Optimization

  • Enrich Interactions
  • Improve Processes
  • Optimize the Workforce

Click here to get started » Register for our webinar »

Connect
A New View

Grand Hyatt
San Francisco, CA
September 21-24, 2014

Register today »

Recognizing our Customers' Success

LAGAN Enterprise just got better

The KANA Awards celebrate the amazing service improvements our customers achieve. Could you be a winner this year?

Find out more »

What Our Customers Say About Us...

Customer Videos

The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness

Bally Total Fitness Whips its Customer Service into Shape
Bally Total Fitness

It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston


City of Boston

Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications


Cox Communications

What I liked about the LAGAN software is that it’s not only good for taking calls but there’s so much potential in it for performance management and customer engagement...., LAGAN was very easy to work with as far as integration features.Julie Sanchez, City of Fort Wayne, IN


City of Fort Wayne, IN

Many of the Global 1000 and more than 250 public sector organizations rely on KANA.

Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council