Explore KANA ...
KANA for Customer Service
- Reduces call handling times, improve agent experiences, and improve customer satisfaction
- Make all agents your best agent and enhance customer web experiences
- Deflect calls and increase adoption of web self service
- Reduce cost per customer interaction
- Listen to your customers to improve service experience
KANA for Marketing
- Reduce online transaction abandonment rates, promote cross-sell and upsell
- Improve online adoption rate and increase customer retention
- Support product launches and innovation
- Listen to and analyze social media
- Measure and track Net Promoter Score (NPS)
KANA for IT
- Consolidate agent applications. Deploy solutions with agility and lower TCO
- Integrate all of your service data, transactions, and content in a single powerful hub
- Simplify costly point-to-point integration upgrades
KANA Solutions by Goal
- I want to help my customers find answers on the website.
- I want to consolidate and reduce the complexity of the applications my agents use.
- I want to deliver true multichannel service.
- I need my agents to find the information they need, fast.
- I want to automate analysis of large volumes of customer feedback and social media.
KANA Solutions by Problem
- My agents face an alt-tab nightmare with many disparate applications
- I simply can’t analyze and categorize everything my customers write in social media and emails
- My agents can’t find the answers they need to quickly answer customer questions
- Inadequate help materials on the website mean more calls for the contact center
KANA Products List
News & Events ...
It was just another day in the summer of 2012 when my then 7-year-old son Mark r [ Read more... ]