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Customer Service

Any time. Any place. Any channel.

 

Customer service software and cloud solutions that connect every channel to create complete, consistent and contextual experiences that count – every time customers engage.

Commercial

For Business

Looking for a customer service solution for a:
Large Enterprise »

Or

Midsize Business »

Public Sector

For Public Sector

Looking for a customer service solution for a:
Large Organization »

Or

Midsize Organization »

Web Experiene, Agent Experience, Mobile Experience, Social Experience

Experience Counts

At KANA we understand the value of great customer service experiences. As a recognized leader for customer service software solutions, for more than 20 years we’ve focused on helping over 900 large enterprises and mid-market organizations to deliver both differentiated and personalized experiences that count.

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KANA Connect 2013 - KANA Customer Summit

Experience 

United States

Sept 15–17
Loews Hotel, New Orleans

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Experience 

Benelux

Sept 24
Fort Voordorp, Groenekan

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Experience 

United Kingdom

Sept 26
Old Trafford, Manchester

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Proven Results

Many of the world’s leading brands rely on KANA for customer service.

Whether in the cloud or on-premises, leading organizations around the world benefit from KANA customer service software solutions by offering their customers experiences that count.

Learn about our customers’ success »

 

 

 

Market Leadership

KANA named leader in 2013 Gartner Magic Quadrant for Web Customer Service.

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Product News

LAGAN Enterprise is here.
The industry's first customer service suite for cost-effective, omni-channel public sector engagement.

Find out what’s new »

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Customer Service

Any time. Any place. Any channel.

Customer service software and cloud solutions that connect every channel to create complete, consistent and contextual experiences that count – every time customers engage.

View Our Products »

KANA Connect 2013 - KANA Customer Summit

Experience

United States

Sept 15–17
Loews Hotel, New Orleans

Learn More »

Experience

Benelux

Sept 24
Fort Voordorp, Groenekan

Learn More »

Experience 

United Kingdom

Sept 26
Old Trafford, Manchester

Learn More »

Product News

LAGAN Enterprise is here.
The industry's first customer service suite for cost-effective, omni-channel public sector engagement.

Find out what’s new »

 

More About Us »

What Our Customers Say About Us...

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Customer Videos

The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.Guy Their, Bally Total Fitness

Bally Total Fitness Whips its Customer Service into Shape
Bally Total Fitness

It’s really the Mayor’s vision along with the willingness, and the energy, and the engagement of our residents of Boston, and the technology that’s powered both by our partners and by KANA that allow us to deliver a more responsive government using really great innovative technology in the City of Boston.Justin Holmes, City of Boston


City of Boston

Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.Katie Grist, Cox Communications


Cox Communications

What I liked about the LAGAN software is that it’s not only good for taking calls but there’s so much potential in it for performance management and customer engagement...., LAGAN was very easy to work with as far as integration features.Julie Sanchez, City of Fort Wayne, IN


City of Fort Wayne, IN

Many of the Global 1000 and more than 250 public sector organizations rely on KANA.

Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council Aetna Disney City of Boston Staples Dell Delta AT&T Newcastle City Council Sears eBay HSBC HP City of Toronto Home Depot London Brough Of Enfield Tiffany Hampshire County Council

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